RE: Advice on breach

["Helen Anderson" <HAnderson@rcl.lib.rochester.edu>]

Thanks to all who replied. The breach has been cured with a series of
phone calls.


Helen Anderson
Head, Collection Development
River Campus Libraries
University of Rochester
Tel. 716-275-3302
e-mail handerson@rcl.lib.rochester.edu

> -----Original Message-----
> From: Helen Anderson [mailto:HAnderson@rcl.lib.rochester.edu]
> Sent: Friday, October 27, 2000 5:46 PM
> To: liblicense-l@lists.yale.edu
> Subject: Advice on breach
>
> We were recently informed by a vendor that one of our users had downloaded
> thousands of articles from one of the vendors titles in very short period
> of time.  Wanting to comply, we identified the culprit and have taken
> appropriate action. Still, the vendor asks us to provide them with an
> assurance that such downloading will not take place again.
>
> This is our first breach ever. I am wondering, in material terms, how I
> can confidently issue such an assurance when these things are impossible
> to control? We can educate our users, but we can't stand over them while
> they work. Would it not be more practical for the vendor to put into place
> some kind of warning that pops up on the screen when someone reaches a
> certain level of downloading? Aren't there products that do this now? I
> think I heard that NetLibrary does this.
>
> Also, should the letter go out to the vendor under the name of the Dean of
> Libraries, or would one from the humble office of the Head of  Collection
> Development or Acquisitions suffice? What is the protocol here?
>
> Any recommendations?
>
> Thanks,
>
> Helen Anderson
> Head, Collection Development
> River Campus Libraries
> University of Rochester
> Tel. 716-275-3302
> e-mail handerson@rcl.lib.rochester.edu