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Service level agreements

Helen Liew writes:

Date: Wed, 02 Aug 2000 15:08:56 +0800
From: "Helen Liew" <helen@kkipc.sabah.net.my>
To: liblicense-l@pantheon.yale.edu
Subject: Service Level Agreement


I accidentally found this group discussion email add while I'm looking for
some contract software for the IT industry.

Maybe someone can help me on this.  I'm looking for the Service Level
Agreement templates or samples.  Has anyone else using such softwares
currently?  Any recommendation sites that I can pay a visit?

BTW, please reply to my address stated in the sender as I don't know
where and how to retrieve the reply. :-)

Thanks for your help.