Spider Activity Reports from Blackwell Synergy

["Elizabeth R Lorbeer" <lorbeer@uab.edu>]

I am trying to troubleshoot, again, a reported message from 
Blackwell Synergy regarding "spider activity" from my 
university's IP range.  Our previous investigation showed no 
abuse on the part of our user - however we received another 
message that an IP range was turned off.  It takes hours to 
troubleshoot and our IT logs can't find anything suspicious. Our 
license allows us to correct any abuse - however I am growing 
tired of not finding any problems on our end.  Is anyone else 
having the same problem with Blackwell?

Thanks,

Liz Lorbeer
Associate Director for Content Management
Assistant Professor
Lister Hill Library of the the Health Sciences
205.934.2460
lorbeer@uab.edu