Re: Haworth heads-up

["Joseph J. Esposito" <espositoj@worldnet.att.net>]

This message prompts me to ask the following:  From a technical point of
view, not from the point of view of pricing or the granting of rights,
which academic publishers have the finest Web sites?  To put this
differently, from the perspective of the academic community, which
companies should other publishers emulate?  Or to put it differently yet
again, who in the academic publishing world is the technical equivalent of
such fail-safe consumer services as Amazon, NetFlix, and Yahoo?  (Which
may raise another question: Why are consumer Internet services so much
better than just about all the others?)

And I ask this question because I seek to emulate those companies that the
customers deem the finest.

Thank you.

Joe Esposito

----- Original Message -----
From: "Rick Anderson" <rickand@unr.edu>
To: "SERIALST: Serials in Libraries Discussion Forum"
<SERIALST@LIST.UVM.EDU>; "Liblicense-L@Lists. Yale. Edu"
<liblicense-l@lists.yale.edu>
Sent: Tuesday, June 24, 2003 3:43 PM
Subject: Haworth heads-up


> For those of you who have not noticed already, Haworth is having serious
> problems with its internal network.  These problems have left the links to
> online journal content highly unreliable, and the company is not offering
> any estimate as to when the problems will be fixed.  The person with whom
> I spoke would not allow me to talk with the technical staff, and offered
> no real explanation of the problem beyond saying that they are having
> network problems and that people at the company are working on it.  She
> also pointed out that Haworth offers "no guarantee" of online access.
> Those whose patrons use Haworth journals on a regular basis may want to
> warn them that access will be spotty for some time come.
>
> -------------
> Rick Anderson
> rickand@unr.edu