Re: Spider Activity Reports from Blackwell Synergy

[Kathy Perry <kperry@gmu.edu>]

Yes.  Blackwell is causing us a vastly disproportionate number of 
problems.  We have received an apology from our sales rep for 
this nuisance.

For the rest of you, you might want to know that their initial 
announcement states the problem but they do not provide us with 
enough information (e.g. time of the incident or the journal 
title) to do any research at the exact moment (or even close to 
it) of the alleged abuse.  The email informs us to contact their 
technical folks but (get this)  our requests for further 
information have not been answered.  As one of our librarians 
said:

"...the requests for more details are just going to a black(well) 
hole."


They appear to have a very overly sensitive machine but do not 
have the staff or systems to follow up with us.  I hope they 
solve this soon and perhaps this dialogue will help speed that 
along.

Kathy
VIVA Director
c:  Michael


Elizabeth R Lorbeer wrote:

> I am trying to troubleshoot, again, a reported message from 
> Blackwell Synergy regarding "spider activity" from my 
> university's IP range.  Our previous investigation showed no 
> abuse on the part of our user - however we received another 
> message that an IP range was turned off.  It takes hours to 
> troubleshoot and our IT logs can't find anything suspicious. 
> Our license allows us to correct any abuse - however I am 
> growing tired of not finding any problems on our end.  Is 
> anyone else having the same problem with Blackwell?
>
> Thanks,
>
> Liz Lorbeer
> Associate Director for Content Management
> Assistant Professor
> Lister Hill Library of the the Health Sciences
> lorbeer@uab.edu