Reply to Chuck Hamaker

["Joseph J. Esposito" <espositoj@worldnet.att.net>]

>I think the major commercial STM's have created this crisis not only with
>their pricing, but with their attitudes towards their customers- and the
>vendors who have handed them the money. Their disregard, their 
>outrageious price increases...librarians do talk with researchers.

JE:  Putting aside the ethical issue, this is the core of the business
issue.  I don't think I can think of any companies in any industry who are
more despised by their customers than are publishers in the academic
serials market.  This is NOT what they teach you at business school.

Joe Esposito