RE: Kluwer Online Journals: A solution

[Ed Zieba <epz1@cornell.edu>]

I agree with David. We've experienced lingering problems with Kluwer at
Cornell for the last 3 weeks. Our problem is getting access to current
issues (i.e. 2002) for just about every journal.  we are confronted with a
log-in box in every instance. This has caused some major public service
issues and it's continuing today. I asked for a temporary ID and password
so we could get access to the issues in question but no luck. I was
extremely disappointed especially since smaller providers are more than
willing to create temporary accounts in these kinds of scenarios. I'd
really like Kluwer to just turn on access to those issues regardless of
subscription status until they resolve their technical problems.

Ed Zieba
Electronic Resources Specialist
Cornell University Library
110 Olin Library
607-255-3930 (phone)
607-255-6110 (fax)


***

At 05:01 PM 1/27/02 -0500, you wrote:
>In situations like this, where the problem is the access control rather
>than the source data, the best course for publishers is to simply make
>access free to everyone until they have fixed the problem. It offers them
>the opportunity of providing a free public trial for a short period, as
>well as avoiding disappointing their existing customers. They could easily
>put in a page explaining this, and making a major public relations problem
>into a free advertising opportunity.
>
>David Goodman, Princeton University Biology Library
>dgoodman@princeton.edu            609-258-3235