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Re: Kluwer Online Journals

Our library has a subscription to Kluwer Online, and still has access.
What we are missing (access is rejected for) are the few issues that were
released with 2002 dates.  There aren't that many of them yet, so this
hasn't become a major concern for us yet, but I do regularly express my
distress at this situation to our customer representative.

Hope this is helpful in that it tells you that not ALL academic libraries
have lost access to everything in Kluwer Online.

Kimberly Parker
Electronic Publishing and Collections Librarian
Yale University Library


> My Library has an electronic only subscription to Kluwer journals.  Since
> the first week of January 2002, the Library has been without access due to
> technical problems with the Kluwer server.  Our Library has been in close
> contact with the Kluwer office in Boston, and no date can be provided when
> online access will return.  How is your Library handling this lost of
> access for the past three weeks? (From my conversation with Adam Chesler,
> at Kluwer, no academic library has online access).  Has anyone requested
> that they be reimbursed with January print subscriptions, or requested
> other arrangements?  I am disappointed in Kluwer's failure to resolve
> their technical problems in a timely manner.
> Any suggestion or information is welcomed.  Private communication will be
> kept confidential.
> Sincerely,
> Elizabeth R. Lorbeer
> Collection Development Manager
> Library of Rush University