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Re: Unresponsive information providers


You are not alone!  I often experience this type of unresponsiveness on
the part of some information providers.  I have had at least two licenses
that took well over one year to conclude to do this problem!

It seems to me that I experience more delays with the "free"  electronica
items, as well as with providers who don't have academic clients as their
primary customers.  Have you noticed any patterns?

Are delays due to the number of client's needing modifications to the
existing licenses?

I, too, am interested in other experiences and suggestions. 

Susan Martin
Acquisitions Librarian
Liaison Librarian French and Italian
University of Connecticut Libraries
U-5AM Storrs  CT  06269
tel : (860) 486-5266
Fax : (860) 486-6493
e-mail : smartin@lib.uconn.edu


From:          Ellen Finnie Duranceau <efinnie@MIT.EDU>
To:            liblicense-l@lists.yale.edu
Subject:       Unresponsive information providers
Date:          Tue, 14 Mar 2000 19:28:17 EST
Reply-to:      liblicense-l@lists.yale.edu

I am wondering if I am alone in having great difficulties recently getting
information providers to respond to licensing questions, keep a
negotiation moving, and complete the process in a timely manner.  For
virtually all of our major purchases in this fiscal year, I have had to
make innumerable phone calls and send innumerable email messages over
weeks and months trying to get responses to our issues and an executable
contract. These phone calls follow explicit written documentation of our
concerns and questions, so that there is a clear paper trail to pick up
and put down. Despite this paper trail and many calls, in most of these
cases I have still not succeeded in concluding a license agreement.

Is anyone else having this experience? Do information providers have some
insight to share about this lack of responsiveness? Do librarians have
ideas about how to get these deals negotiated and completed in a timely

This problem did not surface for me here at MIT until this year. In
previous years, using similar methods, I was able to get deals closed

Any comments, confirmations, or alternative experiences would be most
welcome! Ellen Duranceau

Ellen Finnie Duranceau
Digital Resources Acquisitions Librarian
MIT Libraries, Room 14E-210A
Cambridge, MA  02139-4307
ph. 617 253 7562
fax 617 253 2464