RE: Kluwer Online Journals

[Jackie Crinion <JCRINION@utsa.edu>]

I hadn't received any complaints so I checked our web site.  We seem to be
connecting without any problem at all.

Jacquelyn Crinion
Asst Dir for Collections and Extended Services
Univ of Texas at San Antonio Library
6900 N Loop 1604 West
San Antonio TX 78249
210-458-4575
210-458-4577 fax
jcrinion@utsa.edu

-----Original Message-----
From: Elizabeth_R_Lorbeer@rush.edu [mailto:Elizabeth_R_Lorbeer@rush.edu]
Sent: Thursday, January 24, 2002 6:15 PM
To: liblicense-l@lists.yale.edu
Subject: Kluwer Online Journals

My Library has an electronic only subscription to Kluwer journals.  Since
the first week of January 2002, the Library has been without access due to
technical problems with the Kluwer server.  Our Library has been in close
contact with the Kluwer office in Boston, and no date can be provided when
online access will return.  How is your Library handling this lost of
access for the past three weeks? (From my conversation with Adam Chesler,
at Kluwer, no academic library has online access).  Has anyone requested
that they be reimbursed with January print subscriptions, or requested
other arrangements?  I am disappointed in Kluwer's failure to resolve
their technical problems in a timely manner.

Any suggestion or information is welcomed.  Private communication will be
kept confidential.

Sincerely,

Elizabeth R. Lorbeer
Collection Development Manager
Library of Rush University