RE: Kluwer Online Journals

["Richardson, Donald G." <drichard@WPI.EDU>]

Elizabeth,

We have seven titles that point to www.wkap.nl. This morning they all seem
to connect okay and allow me to download PDFs, but I hadn't checked the
site for a while until I saw your message. So maybe we were down also, and
now they've fixed whatever the problem was. No one here has complained
about lack of access to the Kluwer titles.

Don Richardson ** drichard@wpi.edu
Systems/Reference Librarian
Worcester Polytechnic Institute
100 Institute Road ** Worcester, MA 01609
Voice: 508-831-6161 ** Fax: 508-831-5829

-----Original Message-----
From: Elizabeth_R_Lorbeer@rush.edu [mailto:Elizabeth_R_Lorbeer@rush.edu]
Sent: Thursday, January 24, 2002 7:15 PM
To: liblicense-l@lists.yale.edu
Subject: Kluwer Online Journals

My Library has an electronic only subscription to Kluwer journals.  Since
the first week of January 2002, the Library has been without access due to
technical problems with the Kluwer server.  Our Library has been in close
contact with the Kluwer office in Boston, and no date can be provided when
online access will return.  How is your Library handling this lost of
access for the past three weeks? (From my conversation with Adam Chesler,
at Kluwer, no academic library has online access).  Has anyone requested
that they be reimbursed with January print subscriptions, or requested
other arrangements?  I am disappointed in Kluwer's failure to resolve
their technical problems in a timely manner.

Any suggestion or information is welcomed.  Private communication will be
kept confidential.

Sincerely,

Elizabeth R. Lorbeer
Collection Development Manager
Library of Rush University