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FW: Online journal statistics

Our disappointment has been in the sporadic and almost reluctant report
transmission.  We only receive any given monthly report after repeated
requests. The delay is then so great that Elsevier ends up sending the
next month's report, skipping the requested month entirely (for example,
we eventually received September after requesting August).  Another
problem has been receiving another organization's report instead of our
own.  It would be ideal if Elsevier could send automatic, regular, and
accurate electronic reports.

Kristin Stoklosa
Electronic Resources Team Leader
National Institutes of Health Library

-----Original Message-----
From: mercerl@msnotes.wustl.edu [mailto:mercerl@msnotes.wustl.edu] 
Sent: Tuesday, November 02, 1999 6:43 PM
To: liblicense-l@lists.yale.edu
Subject: RE: Online journal statistics

We have also been very disappointed with the reports from Elsevier. They
tell us the top twenty (which obviously varies from month to month), but
will not give us the rest of the data! Statistics for titles for which we
have a low print use are the most critical. If these titles are receiving
high use on ScienceDirect, that would give us valuable information when
assessing usage patterns. They obviously have the report generator in place
to do this and after conversations with various Elsevier staff, I am still
unclear as to why they will not supply it.

Linda Mercer
Digital Communications
Bernard Becker Library
Washington University School of Medicine
St. Louis, MO


"Richardson, Donald" <drichard@WPI.EDU> on 11/01/99 06:31:43 PM

To:   "'liblicense-l@lists.yale.edu'" <liblicense-l@lists.yale.edu>
cc:    (bcc: Linda Mercer/Medlib/Washington University)
Subject:  RE: Online journal statistics

I've been disappointed in the monthly reports that we've been getting from
Elsevier for Science Direct.  I've asked Elsevier if we could get some
more detailed information, and I suggested that they take a look at JSTOR
(http://stats.jstor.org/) as an example of a provider that offers useful,
easily accessible, data on online journal use.

Don Richardson
Reference/Systems Librarian
Worcester Polytechnic Institute