Re: Regisstering with Wiley/encyclopedias

[Ann Okerson <aokerson@pantheon.yale.edu>]

Timothy Judkins writes:
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>From Tim.Judkins@email.swmed.edu Fri Apr 16 09:21:02 1999
Date: Fri, 16 Apr 1999 08:20:51 -0500
From: "Tim Judkins" <Tim.Judkins@email.swmed.edu>
Subject: Re: Registering with Wiley/encyclopedias

I have had success in contacting Eileen Koup and Phyllis Spillane at Wiley
Interscience.  Email for Eileen is ekoup@wiley.com and Phyllis at
Phyllis.Spillane@wiley.com.  Phyllis helped us remove the State of New
York venue clause as Texas also requires that a site license be silent on
venue or agree to the State of Texas.

I hope this helps.

Timothy C. Judkins                                                              
Manager, Collection and Information Developement                                
UT Southwestern Medical Center Library                                          
5323 Harry Hines Blvd.                                                          
Dallas, TX  75235-9049                                                          
email. tim.judkins@email.swmed.edu                                              
phone:  214/648-3415                                                            
fax:         214/648-3981   
_____________________________

>> Kent Mulliner <mulliner@ohiou.edu> 4/15/99 1:58:47 PM >>
I am sympathetic with the problems in registering that Chuck identifies
but suggest that he understates the problem by half.

In viewing the "click" license, I was reluctant to commit the state of
Ohio to the jurisdiction of New York courts and sent an e-mail message to
that effect, requesting what is usually a pro forma change, to the address
provided by Wiley in the middle of last week.  With no word from Wiley, I
tried phoning at the beginning of this week only to find that Wiley staff
seemed unfamiliar with the electronic version of the encyclopedia. The
first person who answered the phone referred me to the "books" section but
that person was unaware of the electronic edition.  She passed me around
the company until I was finally told to address the problem to Tech
Support and transferred me there.  After 45 minutes on hold, I accepted
the suggestion to leave a phone message (with the assurance that Tech
Support would return the call).  Nothing since.

At this rate, we'll need a staff member just to spend his/her days trying
to contact Wiley.  Lest this sound like an attack on a single publisher, I
have encountered similar responsiveness from Swets & Zeitlinger (for
e-journal access) that is now stretching into months to try to resolve.

K. Mulliner       Collection Development Coordinator & Asst. to Dean
"Owner"  CORMOSEA & cap-sea Electronic Mailing Lists

Ohio University Libraries    	Phone: 740-593-2707
Athens, OH 45701-2978, USA	FAX:    740-593-2708
mulliner@ohiou.edu