Re: Duke University Press

[Steve Cohn <stevec@acpub.duke.edu>]

Francois Rappaz wrote in with a story of mistreatment in his attempt to
order back issues of the Duke Mathematical Journal, and he wondered how to
reach a helpful person working at Duke University Press. Actually, in my
view there are close to 100 helpful people at Duke University Press. But I
will be glad to check into what happened here myself, and then get back to
Francois Rappaz off-list, unless there is an instructive lesson to be
learned from what I discover. In my experience, in a case like this there
is almost always a more complicated story than what first appears: it is
certainly not in our interest to turn away paying customers, our employees
take pride in the quality of our customer service, and I can personally
testify that the "Lesley" involved is an extremely conscientious person.

If others of you ever have problems of any sort with Duke University
Press, I would be glad for you to bring them to my attention. I do lurk on
liblicense-l. But sometimes I am days or even weeks behind in my reading
of the posts, so please feel free to contact me directly.

---------------------------------
Steve Cohn, Director, Duke University Press
Box 90660 Duke University, Durham NC 27708
phone: 919/687-3606; fax 919/688-4574
http://www.dukeupress.edu/