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Re: E-resource licensing and virtual reference

My take would be that merely answering a question from the sources you
have is one thing while "pushing" a source along electronically would be
in violation of the license.

Ruth Connell
Cataloging and Systems Units Leader
John Carroll University
20700 North Park Blvd.
University Heights, Ohio  44118

"Sloan, Bernie" wrote:

> I've given presentations at two conferences within the past week
> (International Coalition of Library Consortia, and Illinois Library
> Association) where a main topic of discussion involved the use of licensed
> e-resources to serve a user from another library, during a virtual
> reference session. Generally, the discussion involved collaborative
> virtual reference projects (i.e., where two or more libraries band
> together to provide virtual reference services to their collective group
> of users).
> Basically, the scenario is this: you are working the virtual reference
> desk, and a user connects from an institution other than your own. Can you
> use your licensed e-resources to help this user? For example, can you
> search a full text journal article database and e-mail articles to this
> user? Can you help the user by providing them with information from a
> licensed database?
> The consensus was that this should be no different than serving a walk-in
> patron who asks for help at the physical reference desk. With most vendor
> licenses, it is OK for a walk-in user to make use of licensed e-resources.
> But when it comes to providing virtual service (e.g., via a virtual
> reference service) the licensing terms and conditions are less clear.
> What do you all think? I am especially interested to hear what e-resource
> vendors think about this.
> Bernie Sloan
> Senior Library Information Systems Consultant
> University of Illinois Office for Planning and Budgeting
> 338 Henry Administration Building
> 506 S. Wright Street
> Urbana, IL  61801
> Phone: (217) 333-4895
> Fax:   (217) 265-0454
> E-mail: bernies@uillinois.edu