RE: UPDATE: ISI product access

["Sloan, Bernie" <bernies@uillinois.edu>]

Speaking only as a Web of Knowledge user (via the University of Illinois
at Urbana-Champaign) I can testify that performance and availability was
pretty bad a couple of weeks ago. But it's improved enough this week that
I actually was using it extensively yesterday with minimal frustration.

Bernie Sloan

-----Original Message-----
From: John Ingram [mailto:jeingr@smathersnt2.uflib.ufl.edu]
Sent: Thursday, July 11, 2002 4:30 PM
To: liblicense-l@lists.yale.edu
Subject: FW: UPDATE: ISI product access

In case not everyone has an 'individual' relationship with ISI.

-----Original Message-----
From: ISI Help Desk-Americas [mailto:ISIHelpDesk-Americas@isinet.com]
Sent: Wednesday, July 10, 2002 5:44 PM
To: John Ingram
Subject: UPDATE: ISI product access

Mr. John Ingram (Florida SUS)
Florida SUS Consortium
Florida Agricultural and Mechanical University
(jeingr@mail.uflib.ufl.edu)

Dear Valued ISI Customer:

Over the last several days we've been working diligently to correct the
service disruptions experienced by your organization after migrating to
the ISI Web of KnowledgeSM platform.  We are continuing to work around the
clock to resolve these issues.

However, at this time we have not been able to resolve them. Therefore, a
plan is being developed to restore your organization's prior product
subscription(s) and ensure access for your patrons as soon as possible. We
will contact you next week via e-mail with further details and
instructions.

We realize that these service interruptions are problematic for you and
your patrons, and we are working hard to fix the problem.

You are important to us and we value your business.

Sincerely,
Frank Principati
Sr. Vice President, Global Customer Service
ISI
http://www.isinet.com