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RE: Elsevier no longer signing consortial agreements for ScienceDirect

Dear Mr. Goodman,

We are glad to hear you have had positive experiences with our account
manager and it is certainly our intention that all libraries have the same
experience.  This an on-going attention point for our international sales
management team that we take very seriously.

Roland D.J. Dietz
Managing Director, Global Sales and Marketing
Elsevier Science
655, Avenue of the Americas
New York, NY 10010-5107
Tel 212-633-3945

-----Original Message-----
From: David Goodman [mailto:dgoodman@Princeton.EDU]
Sent: Friday, August 31, 2001 9:24 PM
To: liblicense-l@lists.yale.edu
Subject: Re: Elsevier no longer signing consortial agreements for

Dear Mr. Dietz,

Since it seems Elsevier account managers sometimes "mis communicate" and
are subject to "confusion", many librarians do not totally rely on
information we receive from them.  It is often much more advisable to get
authoritative information in a public forum from one of the people at
Elsevier who know what is going on, rather than rely on private

Please note that the account manager for our particular account has
without exception given us accurate and helpful assistance, and I have the
highest praise for her knowledge and effort. But others' experience has
apparently varied. It would help us all if you continued to announce your
policies in detail in public, did not attempt to conceal information which
is not in fact confidential but merely the standard terms, and explain
things in a way that is less subject to misinterpretation.  That your
company has achieved less than total success in this general area should
be obvious from the comments here and on reedelsevier.

David Goodman
Biology Librarian 
Princeton University Library
Princeton, NJ 08544-0001
phone: 609-258-3235
fax: 609-258-2627
e-mail: dgoodman@princeton.edu