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Re: quality of Service

The recent and continuing service failure at OUP due to theft of their
service providers computer equipment makes evident the absolute necessity
for any publisher offerring ejournals or databases to provide a mirror
site or other immediately accessible backup.

It is noteworthy that most of the free preprint sites offer this facility.
For an enterprise charging money for the service not to offer it is
inexcusably immature business practice.

I think this requirement should be added to the standard contract terms.
The use of electronic media to replace paper cannot be taken as a
responsible proposition otherwise.