License with ILL reasonable efforts language

["Uhlinger, Eleanor (CIV)" <euhlinger@nps.edu>]

What are others using for "reasonable efforts" when you have an 
ILL clause like below in a vendor license?

"The electronic copy must be supplied by secure electronic 
transmission (like Ariel) and the Licensee will use reasonable 
efforts to inform the recipient library that the electronic copy 
must be deleted by the recipient library immediately after 
printing a paper copy for its user."

The vendor has agreed to add a "No liability is accepted by the 
recipient library" clause, because we cannot prescribe workflows 
or monitor/guarantee compliance by the recipient library.

Questions:

1)How is your Licensing agent communicating these clauses to the 
ILL department? (FYI, we are on 3rd try with ERM that is just 
not working for us)

2)What are you doing to meet "reasonable efforts"?

If you want to answer off line, I'll summarize responses for the 
list.

Regards,
Eleanor

--
Eleanor S. Uhlinger, University Librarian
Dudley Knox Library, Naval Postgraduate School
Monterey California
euhlinger@nps.edu