AW: Request for information on book purchasing

["Rach, Katharina" <Katharina.Rach@degruyter.com>]

Dear colleagues,

We received useful feedback about our current eBook ordering
process. Thanks!

We wanted to take a moment to clarify that the steps originally
posted last week were for our overseas customers.  This was the
first workflow successfully implemented for eBook purchases and
the model on which the process for our North American customers
is now based. With your feedback in mind, we have streamlined our
workflow for our NA customers even more.

Ordering de Gruyter eBooks will work in the same manner that you
order with printed books - directly through the publisher or
through your preferred bookseller. For North American customers,
this process continues to be entirely US-based where your orders
enter our system:

- Place an order (single titles possible!) with any vendor. The
vendor then places the order with our distribution center in
Virginia.

- Or, order directly through our New York office.

With any questions regarding orders from North America, please
contact

Mary Marshall
Sales Director
mmarshall@degruyterny.com

or

Kathryn Ruehle
Marketing Director
kruehle@degruyterny.com

Verlag Walter de Gruyter GmbH & Co. KG
Product Manager eBooks / eJournals
Genthiner Strasse 13
10785 Berlin
Mail: Katharina.Rach@deGruyter.com


-----Urspr=FCngliche Nachricht-----
[mailto:owner-liblicense-l@lists.yale.edu] Im Auftrag von Engelland, Joachi=
m
Gesendet: Donnerstag, 21. August 2008 23:57
An: liblicense-l@lists.yale.edu
Betreff: AW: Request for information on book purchasing

Dear Roel,

With reference to your question on how to order e-books:

At Walter de Gruyter we have just developed with Atypon an
integrated ebook/ejournal content delivery platform, and
therefore the questions you raise in your third paragraph with
reference to the fulfilment process have been foremost in our
minds. The challenge has been to define a process that involves
as little disruption to the librarian at the same time as
recognising that the content delivery path is different for
digital content to that of the physical book. With these
requirements in mind we have a workflow in place that allows you
to order e-book titles exactly the same way as printed books. The
process in outline is as follows:

1) Order with your preferred book seller or library vendor
(Blackwell, YBP, Harrassowitz, Starkmann etc. - the same as you
use for printed books)

2) We will require with the order the email address of the
librarian responsible for the e-acquisition, which could be the
Acquisition Librarian or the E-content acquisition specialist.

3) The book seller or library vendor then places the order with
our fulfillment partner (which is the same as for printed books:
Rhenus Medien Logistik).

4) Your invoicing will come from your library vendor or
bookseller (just as with your printed books)

5) The additional and important step is that you will get an
email from our customer service team at Walter de Gruyter letting
you know how to register and set up and administer access to this
content. This email will also contain a list of all the newly
purchased items.

We are hopeful that this process will prove to meet the needs of
librarians acquiring a variety of e-content. Your direct feedback
to me on this would be most welcome. Similarly if other readers
have specific feedback on this process please do not hesitate to
contact me directly.

Many thanks

Joachim Engelland
Verlag Walter de Gruyter GmbH & Co. KG
Director Electronic Business

-----Urspr=3DFCngliche Nachricht-----
Von: owner-liblicense-l@lists.yale.edu Im Auftrag von Tilly R (UB)
Gesendet: Donnerstag, 21. August 2008 00:33
An: liblicense-l@lists.yale.edu
Betreff: RE: Request for information on book purchasing

Dear Joe,

I have been following your opinions for some time and find them
very interesting especially on the book ordering issue.

First of all in answer to your request on monographic orders we
at the university library do not distinguish in the ordering of
monographs. We have two main book suppliers domestic and foreign.
In my view we have a contract with the bookseller and he has to
supply as offered. We don't think its sound business to be
preselecting the orders (you might be tempted to take the best
bits out), in some cases grey literature is the exception.

We at the university have a policy of supporting the local
bookseller so they can provide the best service for our
university students and staff.

What I'm more interested in and that's a fundamental question how
are we (librarians) going to order e-books from: Bookseller,
Wholesaler, or straight from the Publisher. I'm asking this with
the Big Deal (journals) in mind, with its advantages and
disadvantages.  And the fact that most publishers are presenting
impractical pricing models main issues in the discussions are:
packages, simultaneous users and site (access) definitions.

If you have any views or opinions on this I would appreciate these.

Regards,
Roel Tilly
University of Maastricht
Mail Address:
PO Box  616, 6200 MD Maastricht

Visiting Address:
Grote Looierstraat 17, 6211 JH Maastricht
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