Re: Cambridge Journals Online to add server capacity

[Anna Ercoli Schnitzer <schnitzr@umich.edu>]

Thank you, Susan Soule!  Thank you, Sue Belo!  I forwarded your message to
all my immediate colleagues who are not on this listserv because, frankly,
it is so seldom that we receive such a concerned, proactive message from
publisher's representatives, and, believe me, we notice and remember when
we do.

Anna Ercoli Schnitzer
Information Services Librarian
Taubman Medical Library
University of Michigan
Ann Arbor, MI 48109
schnitzr@umich.edu

Susan Soule wrote:

> With apologies for cross-posting
>
> We have recently experienced significantly increased usage of Cambridge
> Journals Online (CJO), and some users have noticed connection delays when
> trying to reach the CJO site.  We tried to mitigate the inconvenience by
> limiting the number of concurrent users and by timing out sessions where
> no activity has taken place for five minutes.  While these efforts have
> helped to some degree, they have failed to reinstate a consistently
> acceptable level of service.
>
> We therefore have ordered new hardware for CJO, and the new server will be
> installed within the next two to four weeks.  This should restore and even
> surpass the site�s past performance standards.
>
> Please accept our apologies for any difficulty you may experience.  We
> appreciate your patrons� use of our journals, and ask for their (and your)
> continued patience in the interim.
>
> Sue Belo
> Journals Marketing Manager, Cambridge
> sbelo@cup.cam.ac.uk
>
> Susan Soule
> Journals Marketing Manager, New York
> ssoule@cup.org